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Help Centre

Changing Your Payment Method

If the card on our system has expired or has been replaced, please register a new card via the option in the account profile page.  

If you are unable to add your new card, please contact support as we may require documentation from you.


When adding a new card to facilitate a withdrawal, please provide front and back copies of the new card and your previous card (if not already provided), together with the reason why e.g. Account closed, replacement card etc. to

When submitting copies of your card please cover the numbers in the middle leaving the first six and last four digits visible. On the back of your card please cover the 3 digit CVC code.Example: 123456XXXX7890.